October 9th, 2010

Re: Experience with Ellemar’s Chinese Drywall Remediation

We have been completely satisfied with Ellemar’s drywall remediation.  Mark coordinated all aspects of the remediation: disassembly, reconstruction and refinishing.  He also made modest modifications and repairs to the interior and exterior.  Mark has an excellent team and only utilizes the best subcontractors.  The subcontractors appreciate Mark’s integrity and perform to his exacting standards.  He also has an excellent reputation with the City of Parkland.

Most simply stated, Mark made every commitment during the whole process.  He completed the project nearly one month ahead of schedule, on budget and gave us a better home than we had before.  Not only did Mark help us design the enhancements we wanted, but found other opportunities to improve our home.

Drywall remediation is more difficult technically and emotionally than constructing a new home or remodeling.  The homeowner needs to trust the contractor to painstaking disassemble and reconstructed it to more exact specifications; not only so the disassembled pieces can be replaced, but so the home owner retains the features and look-and-feel he enjoys in the current home.

For us, trust and communication were even more important, because we were away during most of the project.  Mark kept us informed through calls and photos, so we were comfortable about the progress and made informed decisions around recommendations.

Mark listened carefully to our needs, which included adding a mudroom.  As he started the construction, he had doubts about our concept, thoughtfully created a different solution and communicated an alternative.  His solution better meets our needs and maintains the home esthetics.  Mark has an eye for minor enhancements, such as changing air ducts, lighting, and decorative finishes that improve functionality and add beauty.

Finally, following the protocol and City cooperation is critical.  Mark cuts no corners, so the home will be redone exactly to specifications and his strong reputation helps maintain schedule.

While Mark’s bid was slightly higher; the timely execution, piece of mind, expert craftsmanship, and higher quality results far exceeds the difference.   Mark has earned our trust and we would gladly further discuss our experience and show his craftsmanship upon request.

Scot & Jessica Eisenfelder